Frequently asked questions

We take great care in preparing your selections. Please allow 1–4 business days for our team to process and dispatch your order.

We are pleased to offer complimentary shipping on all orders. Once dispatched, you can expect your pieces to arrive within 6–10 business days.

We ship to the US, UK, Australia, Canada, New Zealand, Ireland and much of Europe, including: DE, FR, NL, CH, SE, DK, NO, AT, BE, FI, ES, IT, PT, PL, LU. We also ship to Singapore.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. You can use it to follow your order's journey to you.

International orders may be subject to local customs or duties upon arrival in your country. These charges are determined by your local customs office and are the responsibility of the recipient.

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund.

To initiate a return, simply email our team at support@calyralabel.com with your order number. We’ll guide you through the next steps.

You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

Once we receive and inspect your return, your refund will be processed to the original payment method within 7 business days.

We don’t offer direct exchanges. The most efficient way to receive a different item is to return your original purchase for a refund and place a new order.

You can reach our client support team by emailing support@calyralabel.com or by calling us at +1 307 443 6857.

Our team is available to assist you from Monday to Friday, 9 AM to 5 PM Mountain Standard Time (MST).

Your order number can be found in the order confirmation email we sent you immediately after your purchase. Having it ready helps us assist you more quickly.