Privacy policy

Your privacy is a pillar of the trust we aim to build with you. At CalyraLabel, we are deeply committed to protecting your personal information and being transparent about how we use it. This policy explains how we collect, use, and safeguard your data when you interact with our store.

CalyraLabel is owned and operated by Quoship LLC (Company Number: 2026-001937733).

Information We Collect

To provide you with a seamless and personal shopping experience, we collect certain information. The data we gather depends on how you use our site.

  • Identity and Contact Data: Includes your name, shipping and billing addresses, email address, and phone number.
  • Transactional Data: Details about the products you purchase, order history, and payment information. Please note, we don't store your full credit card details; they are processed securely by our payment partners.
  • Technical Data: Information about the device and browser you use to access our site, including your IP address, time zone, and details about your interaction with our pages.
  • Marketing and Communications Data: Your preferences for receiving marketing from us and your communication history with our support team.

How We Use Your Information

We use your personal data for specific and considered purposes, all aimed at enhancing your experience with CalyraLabel.

  • Fulfilling Your Order: This is our primary use. We need your identity, contact, and payment information to process your transaction, ship your timeless pieces, and handle any returns.
  • Customer Support: To respond to your questions and provide assistance, our team needs access to your order history and contact details.
  • Improving Our Store: We analyze technical and usage data to understand how our customers navigate our site. This helps us refine the design, improve performance, and make your shopping experience more intuitive.
  • Personalization and Marketing: With your explicit consent, we'll send you emails about new collections and exclusive offers. You can withdraw this consent at any time.
  • Security and Fraud Prevention: We monitor for suspicious activity to protect you, our other customers, and our business.
  • Legal Compliance: We are required to keep certain records for legal, tax, and accounting purposes.

Our Legal Basis for Processing

Data protection laws, like the GDPR in Europe and the UK, require us to have a "legal basis" for processing your data. We rely on the following:

  • Performance of a Contract: When you place an order, we process your data to fulfill our contractual obligation to you.
  • Legitimate Interests: We process some data for our legitimate business interests, such as improving our website or preventing fraud, provided it doesn't override your rights.
  • Consent: For sending marketing communications, we rely on your explicit consent. You can opt out at any time by clicking the "unsubscribe" link in any marketing email.
  • Legal Obligation: We must sometimes process your data to comply with legal or regulatory requirements, such as tax laws.

Data Sharing and Third Parties

We do not sell your personal information in exchange for money. We share it only with trusted partners who help us operate our business, including:

  • Shopify: Our store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.
  • Payment Providers: To securely process your payments.
  • Shipping and Logistics Partners: To deliver your orders to your door.
  • Marketing and Analytics Partners: Companies such as Google and Meta that help us understand our audience and reach new customers. These partners may use cookies and similar technologies on our site.

These partners are contractually bound to keep your information confidential and use it only for the services we've asked them to perform.

Your U.S. State Privacy Rights and Your Privacy Choices

Our use of advertising and analytics partners, as described above, may involve sharing personal information (such as cookie and device identifiers) for targeted advertising. Under certain U.S. state privacy laws, this kind of sharing may be considered a "sale" or "sharing" of personal information, even though no money changes hands.

Depending on the state you live in, you may have the right to opt out of this activity. You can exercise this right at any time on our Your Privacy Choices page. We also honor the Global Privacy Control (GPC) signal: if you visit our site with GPC enabled in your browser, we will treat it as a request to opt out of this activity for that browser and device.

International Data Transfers

Because we serve a global community, your data may be processed in countries outside of your own, including the United States and Canada where Shopify's servers are located. When we transfer data internationally, we use appropriate safeguards, like Standard Contractual Clauses, to ensure your information remains protected to the same standards you enjoy at home.

Data Security and Retention

We use industry-standard security measures, including SSL/TLS encryption, to protect your data during transmission. While no method is 100% secure, we take all reasonable steps to safeguard your personal information.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, order information is typically kept for several years to comply with tax laws.

Your Rights

You have significant rights regarding your personal data. Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate information.
  • Delete your personal data, where we have no legal reason to continue processing it.
  • Restrict or object to our processing of your data in certain circumstances.
  • Withdraw consent for marketing at any time.
  • Data Portability to receive your data in a machine-readable format.

To exercise any of these rights, please contact us using the details below. We'll respond to all legitimate requests promptly.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, we're here to help. You can reach our team during our support hours, Monday to Friday, from 9:00 AM to 5:00 PM MST.

Quoship LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States